Returns & Refund Policy

We offer a 14-day faulty item return policy, which means you have 14 days from receiving your item to request a return and refund if the item is not in the condition described in the listing.

Eligibility for Returns

To be eligible for a return, the item must be returned in the same condition in which it was received, including any accessories, packaging, and documentation supplied with the item. We do not accept returns for change of mind purchases.

To request a return, please contact us in writing at techemporium37@gmail.com within 7 days of receiving your item. Your return request must include:

• Your order details
• The reason for the return request
• Details of the fault or issue with the item

Please note that return requests not submitted in writing to techemporium37@gmail.com will not be processed.

Returns should be sent to:

Tech Emporium
4 Devon Road
Frankton
Hamilton
New Zealand

Items returned without prior approval will not be accepted.

Inspection and Refund Process

Once your returned item has been received, it will be inspected to confirm that it matches the reported issue and remains in the same condition as when it was sold.

If the return is approved, your refund will be processed within 1–10 working days of inspection and will be issued to your original payment method.

No refund will be provided if:

• The item has been damaged due to misuse, accidental damage, or user error.
• The item returned is not the same item supplied.
• The item has been altered, tampered with, or returned incomplete.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as you receive it. If your item is damaged, faulty, or you have received the wrong item, contact us immediately at techemporium37@gmail.com so we can assess the issue and arrange an appropriate resolution.

Non-Returnable Items

We cannot accept returns for certain types of goods, including:

• Perishable goods (such as food, flowers, or plants)
• Personal care and hygiene products
• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible for return, please contact us before purchasing.

Exchanges

The fastest way to receive a replacement item is to return the original item for approval and then place a new order separately.

Refunds

We will notify you once we have received and inspected your return and advise whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that banks and payment providers may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at techemporium37@gmail.com.